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Jobs › Customer Experience/Customer Service › Customer Support Lead

Customer Support Lead

Buffer via Jobicy
Salary
Not Disclosed
Location
Remote
Type
Full Time
Deadline
04 Nov 2026
12 days left
Job Description
  • Manage a distributed team of customer support advocates
  • Monitor support metrics, response times, and customer satisfaction scores
  • Develop training materials and standard operating procedures for support agents
  • Handle escalated technical and billing queries directly with users
Requirements
  • 3+ years of experience leading customer support or success teams in SaaS
  • Familiarity with Zendesk, Intercom, or similar help desk software
  • Strong problem-solving and conflict resolution skills
  • Ability to work across multiple time zones
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