Assignment-based role supporting a global tech leader's operations within SmartPA's Centre of Excellence, combining core administration with data management, governance, and visual reporting, with EST business day coverage.
Working within a small team, collaborating on end-to-end delivery of business assignments
Prioritising and organising workload across multiple tasks and workstreams
Tracking progress against SLAs and KPIs using digital tools
Maintaining accurate documentation and ensuring quality standards are met
Using systems, platforms, and digital tools to deliver work efficiently
Collaborating with team members to ensure consistent, high-quality output
Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation
Processing, cleaning, and validating raw data using spreadsheets and digital tools
Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases
Translating raw data into clear, visually compelling, and actionable insights
Acting as a guardian for brand and narrative consistency by ensuring all reports align with brand guidelines
Supporting the development and maintenance of communication assets, reporting templates, and data definitions
Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle
Providing updates to stakeholders on project progress, outputs, and dashboard findings
Working with stakeholders to understand reporting needs, communication requirements, and KPIs
Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences
Supporting issue resolution, service quality, and continuous improvement initiatives
Requirements
Proven experience in administration, business operations, data entry, content management, or operational support roles
Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables
Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio)
A demonstrable ability to showcase high-quality dashboards or reports during the interview stage
Excellent written and verbal communication skills with the ability to simplify complex information
Confidence working with multiple systems, software, and platforms in a tech-enabled environment
Experience in administrative, operational, or service delivery roles
Comfort and experience working an afternoon/evening shift pattern to support international time zones
High organisational skills and ability to manage multiple workstreams simultaneously under tight deadlines
Enjoyment of working with data and turning complex information into clear, structured, user-friendly formats
Keen eye for formatting consistency and strong attention to detail
Passion for making data accessible and understandable to non-technical users
Understanding that data integrity underlies quality dashboard or report outputs
Strong understanding of relational databases and experience querying data using SQL (desirable)
Experience working with CMS or CRM platforms (desirable)
Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters (desirable)
Familiarity with data governance, version control, or structured documentation best practices (desirable)
Experience working in a fast-paced, KPI/SLA-driven environment (desirable)
Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field (desirable)
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
