You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients.
Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira
Update clients on their request status accordingly
Verify documents submitted by clients within specific regions on an hourly basis
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target
Achieve quarterly KPI targets set by the CS manager
Perform other ad hoc tasks assigned by the manager
Requirements
Good communication skills in English, and Amharic
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Customer service orientation
Bachelor's degree in business administration or related field
Self-motivated and highly reliable
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
