An entry-level step in Canonical's Customer Success team, which reduces customer risk and churn, helps customers adopt new products and supports expansion in existing accounts; the focus is the Tech segment, including store customers, plus an assigned portfolio, helping new Ubuntu users succeed from problem-solving and onboarding through to value realisation.
Resolve customer support tickets, with a strong focus on finding solutions
Improve documentation, including problem-solving guides, Q&A and onboarding materials
Run digital campaigns that reach multiple customers at once
Identify high-potential and high-risk customers among new users and accounts
Onboard new customers to products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes and data applications
Work with Sales and Support to build and deliver engagement plans
Monitor your portfolio for risks
Collect customer feedback and organise it for the product team
Requirements
Experience in customer-facing roles
An empathetic person with a natural drive to help others
Passion for technology, infrastructure and Ubuntu in particular is a must
Excellent presentation skills
Strong organisational skills, including keeping documentation structured and up to date
A team player who works well with all departments
Nice to have: written and spoken proficiency in Japanese, Korean, Spanish, Portuguese, German, French or Italian, alongside excellent English
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
