Own technical support investigations from the first customer report through resolution.
Analyse configurations, reproduce ambiguous issues and troubleshoot complex integrations.
Guide customers through detailed workflows and best practices.
Communicate findings clearly and escalate to Engineering with quality documentation.
Contribute to projects that improve support, such as technical enablement and workflow automation.
Work a Tuesday–Saturday or Sunday–Thursday schedule, with one weekend day worked in exchange for a weekday off.

Experience owning complex SaaS troubleshooting independently.
Ability to explain technical issues concisely and adapt to different audiences.
Systematic thinking and strong ownership in asynchronous work.
Curiosity and attention to detail, with an empathetic approach to customers.
Ability to balance investigation, customer communication and escalation in a fast-moving environment.
Experience with B2B support across company sizes, from SMB to enterprise.

Done for you

We'll apply to this for you

Denidel's HR team submits and tracks the application on your behalf.

Opens the employer's own site, where you complete your application

Posted	14 Oct 2026
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Product Support Specialist – EMEA