Work with service teams to define SLIs and SLOs based on customer experience, and build error budget policies that guide engineering decisions.
Own and evolve the Operational Readiness Review process for new services and major changes.
Connect postmortem findings to readiness gaps, identify repeat failure patterns, and drive systemic fixes.
Act as the reliability expert for architecture reviews, failure mode analysis, dependency mapping, and resilience design.
Find and quantify operational toil, then build or advocate for automation.
Help teams design sustainable on-call practices, including alert quality, escalation paths, runbooks, and noise reduction.
Track and report on organization-wide operational maturity.
Requirements
7+ years in SRE, production engineering, or reliability roles, including shaping practices across teams.
A software engineering mindset, with experience writing code and building tools.
Hands-on experience with SLOs and SLIs at scale, including error budgets that affected decisions.
Deep experience with incident response and postmortem facilitation.
Experience with large-scale multi-tenant systems; managed database or Postgres experience is a bonus.
Proficiency with cloud infrastructure (AWS preferred) and infrastructure as code (Pulumi preferred; Terraform or CDK acceptable).
Clear, persuasive communication and the ability to influence without formal authority.
Experience with async or globally distributed teams.
Nice to have: Kubernetes platform operations, observability tools such as OpenTelemetry, VictoriaMetrics, or Grafana, and experience building reliability tooling.
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
