Manage overdue customer accounts, bringing delinquent customers back to current status through visits, collection calls and follow-ups, working alongside Area Business Managers and Field Sales Executives/Energy Officers to reduce default rates.
Recover overdue accounts through client visits and collection calls.
Follow up on delinquent customers with field sales staff to reduce defaults.
Identify, report, and investigate suspected fraud or tampering, and escalate complex cases to the Fraud Management team.
Train field agents on risk processes, including collection techniques and repossession.
Monitor field officers to make sure they complete collection and repossession tasks on time.
Analyze portfolio and repayment trends and set daily, weekly, and monthly collection strategies.
Conduct mystery market visits to check sales quality and gather insights.
Report weekly to Sales and Risk teams on field interventions, results, and customer insights.
Design, pilot, and roll out collection processes that improve repayment and customer satisfaction.
Requirements
Hold a bachelor's Degree preferably a Criminology related course.
At least 2 years of experience, ideally in collections or fraud identification and investigation.
Credit management experience at an MFI, bank, fintech, or PAYGO company is an advantage.
Previous field collections experience is an advantage.
Strong people relations, fraud detection and investigation, and attention to detail.
Advanced Excel skills, problem-solving ability, and good communication and presentation skills.
Good planning and organization skills.
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
