We are seeking a detail-oriented and tech-savvy IT Assistant to join our team. In this entry-level role, you will provide basic technical support, assist with system maintenance, and help ensure our daily IT operations run smoothly. This is an ideal role for a quick learner looking to build a foundation in IT administration and user support.
Key Responsibilities
Provide first-line desktop and technical support for internal staff (hardware, software, network connections, and peripherals).
Assist with the setup, configuration, and deployment of user workstations, laptops, and software applications.
Diagnose and resolve basic system, hardware, and network troubleshooting issues.
Maintain an inventory of IT assets, including computers, monitors, accessories, and software licenses.
Assist in managing user accounts, permissions, and security access controls.
Perform routine system backups, updates, and maintenance tasks under supervision.
Document common support issues and resolution procedures.
Requirements
Education:
Diploma or Bachelor’s degree in Information Technology, Computer Science, System Administration, or a related field (or equivalent practical experience/certifications).
Basic knowledge of computer hardware, desktop operating systems (Windows / macOS / Linux), and standard office software.
Foundational understanding of computer networking concepts (TCP/IP, Wi-Fi, routers, switches, local networks).
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
Excellent communication and interpersonal skills to assist team members with varying technical capabilities.
Relevant entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals) are a plus.
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
