The Payments Operations Specialist ensures smooth and secure execution of client payment transactions. The role focuses on monitoring, processing, and troubleshooting deposits and withdrawals while identifying potential abuse or fraud.
Process withdrawals (pendings), top priority task (at least 50% of work time)
Support customer queries through the case management system related to deposits and withdrawals
Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures
Take relevant action in case of PSP downtime or unscheduled maintenance (e.g., turning off or switching provider)
Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their side
Act as the main point of contact for existing PSPs and communicate with them through various channels (phone, email, chat)
Collaborate with relevant departments to follow up and close payment-related cases
Analyze data to identify irregular client activity patterns and abnormal behavior
Collate information to identify potential system faults and prevent abuse issues
Work with internal teams to enhance operational efficiency and payment processes
Contribute to maintaining a secure, compliant, and client-centric payments operation
Requirements
Bachelor's Degree in Finance, Business Administration, or a related field is an advantage
Experience in payment operations, financial services, or transaction processing is preferred
Approximately 1–3 years of relevant experience
Strong analytical skills and attention to detail
Proficiency in English (oral and written)
Good organizational and administrative abilities
Proficiency in Excel/Google Sheets and Google Docs
Strong problem-solving skills
Excellent communication and interpersonal skills
Initiative and a communicative team-player mindset
Pleasant personality combined with a dynamic professional attitude
Eager to learn and develop
Flexibility to work shifts (morning, evening, night) and weekends as per schedule
Ability to work on public holidays (with compensation in leave days)
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
