New Business Specialist (Acquisition and Retention)
Capital.comvia Capital.com
Salary
Not Disclosed
Location
Nairobi, Kenya (Hybrid)
Type
Full Time
Deadline
06 Nov 2026
13 days left
Job Description
Manage new clients from approved application through account funding, first trade and early engagement, handing off to the Premium Client Manager where relevant
Proactively welcome newly approved clients and remove onboarding barriers
Introduce platform features, trading tools, risk-management functions and educational resources
Re-engage stalled or inactive clients
Keep accurate CRM records
Work with Compliance, Operations, Customer Support, Marketing and the Premium Client Manager
Give structured feedback on client questions and non-activation reasons
Support approved webinars and events
Requirements
1-2 years in client onboarding, customer success, account management, sales support or a related financial-services role
Bachelor's degree or recognised qualification in Commerce, Business Management or a related field
Eligibility to be appointed and registered as a CISI member and done CISI module one
Understanding of financial markets and online trading products (FX, indices, equities, commodities, CFDs)
Strong verbal and written communication; comfort with outbound calls, emails and video calls
Strong organisation, attention to detail and ability to work in a fast-paced, regulated environment without giving financial advice
Fluent English
Nice to have: knowledge of Kenya's financial-services environment, awareness of CMA conduct expectations, additional languages
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
