Partner Relationship Manager - Kenya (Somali speaking)
Exnessvia Exness
Salary
Not Disclosed
Location
Kenya
Type
Full Time
Deadline
Rolling
Job Description
A member of the specialized client-facing team focused on building and developing relationships with partners within the Somali-speaking market in Kenya. The Partner Relationship Manager will provide exceptional service to both new and existing partners through a value-driven, relationship-based approach.
Act as the primary point of contact between the Partners and the Company
Ensure partner satisfaction by maintaining a professional relationship, handling and following-up on issue resolutions and catering to Partner needs
Directing partners to a specific outcome through company approved communication channels
Educate partners on the Company' platforms and websites, proactively offering new tools and features to partners
Tend to partners' needs and concerns to offer the best solutions/alternatives to partners
Engage with the partners following the sales process and practices defined for that opportunity
Keep partners up-to-date with Exness' developments to ensure they receive the highest level of service
Establish, develop and maintain business relationships with current and prospective partners to generate new business for Exness' products/services
Build and manage a profitable portfolio of Exness business partners by acquiring new, growing and retaining existing partners including building and maintaining a robust pipeline of new potential partners
Develop a deep understanding of their respective markets, competitive analysis and partner activities
Formulate and articulate market specific strategies, competitive analyses, growth strategies, including collaborative initiatives such as with our internal marketing team, loyalty campaign teams, as well as our event teams
Plan and develop promotional campaigns, activities, and participate in client events and business trips to engage better with partners
Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity
Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions
Ensure compliance and adherence of the Company business, regulatory and brand guidelines
Requirements
Minimum 3 years of experience in account management, client relationship or any relevant client facing roles within the financial trading industry
Excellent communication both verbal and written in native language and English
Excellent presentation skills in both native language (Somali, Swahili and English)
Excellent convincing and influencing skills
Persistence and critical thinking skills
Strong commercial and business development mindset
Deep knowledge in financial markets, trading, investing, technical and fundamental analysis
Strong knowledge in Stock / FOREX trading knowledge
Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis
Experience working with Salesforce, Tableau and other reporting tools
Graduating with a Bachelor degree is compulsory
Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
Able to work in a team and individually when need be
