Base salary + 1% commission on every order closed. Realistic total once ramped: $2,100–$3,900/month.
Location
Remote (LATAM, South Africa)
Type
Full Time
Deadline
15 Nov 2026
22 days left
Job Description
Sauna Sales & Support Specialist for a rapidly growing U.S.-based ecommerce operation supporting its sauna heater and sauna kit business. Full-time, IC; Monday-Friday, 9:00 AM - 5:00 PM U.S. Eastern Time.
Take inbound sales calls, live chat, and texts from homeowners, contractors, and sauna builders
Make outbound calls and texts to warm prospects who've enquired, requested a quote, or abandoned a cart, and to existing customers for follow-up
Research the right solution for a customer's build and recommend products based on their room, timeline, and budget
Create and send quotes in Shopify
Follow up relentlessly on open quotes. This is where most of the commission lives
Take orders over the phone
Handle inbound support calls, live chat, and email
Answer technical questions about heater and sauna specifications
Work through customer problems, including liaising with vendors' technical teams to get a real answer rather than a guess
Process returns and refunds
Follow up after equipment arrives to confirm the install went well and catch problems early
Requirements
Near-native spoken and written English: clear enough for an American to understand on a bad phone connection, and clean enough to write a quote email to a contractor
Real sales experience selling something expensive over the phone or by email (e.g. HVAC, hot tubs, pools, generators, solar, appliances, windows, building materials, insurance, real estate)
Comfortable with a customer who says "let me think about it," and willing to follow up until you get an answer
Organized enough to keep 30+ open quotes moving without dropping any
Typing speed of 45+ WPM
Reliable internet (10 Mbps+) and a quiet place to take calls
Availability to work full U.S. Eastern business hours
Preferred: Shopify experience
Preferred: Background in saunas, spas, pools, hot tubs, construction, or home improvement
